The challenge
A care provider needed a clearer digital foundation for explaining services, who it serves, referral processes, employment opportunities, and organizational credibility. Families researching HCS services, professional referral sources like case managers and service coordinators, and prospective caregivers all needed different information, presented differently — and all of it needed to be accurate, since this is a regulated Medicaid waiver program where vague or incorrect claims carry real consequences.
The approach
Before any page was written, every claim about the business was separated into two categories: confirmed facts and everything else. The build shipped with a companion fact-verification checklist and, inside the HTML itself, explicit [OWNER CONFIRMATION REQUIRED: ...] markers on any detail that hadn't been confirmed — pay ranges, unconfirmed schedule details, and a small number of other items. Nothing in those categories was guessed at or filled in with placeholder-sounding content. That discipline is the same one CDMworld applies to its own work: this site is not published anywhere describing results that don't exist, and neither is this one.
From there, the architecture was built around four distinct audiences — families and guardians, professional referral sources, prospective employees, and the general public researching the Texas HCS program — each with its own path, instead of one generic page trying to speak to everyone at once.